Exclusive Quilting Kits - ConnectingThreads.com

Exclusive Quilting Kits - ConnectingThreads.com

Address: 13118 N.E. 4th St., Vancouver, Washington 98684

Phone: (360) 260-8900 or
Faxed: (360) 260-8877
Toll-Free: 1-800-574-6454

About Connecting Threads:

Our Start

Connecting Threads was formed as a separate division of Crafts Americana Group in 1995 with the purpose of connecting quilters with a wide selection of fabric, quilting books, needles and accessories at great prices. As one of the leading direct-mail catalogers in the crafts industry, Crafts Americana Group prints many millions of catalogs sent to decorative painters, quilters, and knitters all over the world. We pride ourselves on presenting the newest products in an informative and colorful way, and we are committed to providing first class service to our 450,000 loyal customers. ConnectingThreads.com grew out of our catalog business because the depth of information and breadth of products we are able to provide on the Internet is much greater than we can provide in the finite space of a catalog.

The Connecting Threads team continues to look for ways to bring innovative quilting products to quilters for the best possible value.

Our Commitment To You

Connecting Threads and ConnectingThreads.com are truly committed to providing a positive shopping experience. We believe that our success is based upon your happiness and complete satisfaction. The principle of mutuality guides our relationships not only with our customers, but also with our vendors. We strive to treat everyone the way we want
to be treated ourselves. Our goal is to ship 95% of our orders the day they come in
and have over 99% of the items we offer in stock. We recognize that we must earn your
business with exceptional service each time you place an order. If for any reason
you are not satisfied with our products or service, please don’t hesitate to contact
us.

Our Facilities and Our People

Connecting Threads and ConnectingThreads.com are a division of the Crafts Americana Group, a privately owned business. Crafts Americana Group’s three divisions (Connecting Threads, Knit Picks, The Artist’s Club) employ approximately 80 people in two locations.

The Owners

Bob and Kelley Petkun enjoy working together in the business. Bob is President
and responsible for marketing and finance. Kelley is Creative Director and responsible for product development and building our relationship with the quilting community.

Management Team
Bob Petkun, President
Kelley Petkun, Vice President and Creative Director
Karen Johnson, Vice President - Connecting Threads & Artist’s Club
Tina Birch, Vice President - Knit Picks
Carla Salazar, Vice President - Finance and Administration
Marci Hansen, Vice President - Marketing
Nancy Brunner, Director of Operations
Brenda Ericson, Director of Customer Service

We do not have any products for sale at our corporate office, but we do offer free shipping on all web orders over $50. To speak with customer service, call 1-800-574-6454 anytime between 5am and 6pm PT Monday through Friday, 6am - 3pm Saturday.

Distribution Center
Our distribution center is currently located at 1250 Boltonfield St, Columbus, OH
43228. Please note this is not a retail location. All sales inquiries should be directed
to our corporate headquarters.

We have recently finished contruction on our new distribution center in Columbus Ohio.
Crafts Americana Group is committed to following the U.S. Green Building
Council’s standards, incorporating recycled materials and energy efficient design.
Expected occupancy is January 2008.

Our Manufacturing Partners
Connecting Threads has very high standards for the International manufacturers we
choose to work with. Executives from Connecting Threads have visited each of our manufacturers’
factories personally to ensure that their facilities and labor practices are in line
with both Connecting Threads’ and our customers’ expectations.

Specifically, Connecting Threads works only with manufacturers who:

* Institute management practices that respect the rights of all employees
* Provide a safe and healthy work place
* Promote the health and well-being of all employees
* Oppose the use of child labor
* Have an active role in the positive development of their local community

We are so confident of these excellent conditions that we welcome any of our customers
to visit these sites personally if ever in the area. Please contact Customer
Service to get more information.

Connecting Threads® and ConnectingThreads.com are registered trademarks of Crafts Americana Group, Inc.
© 1999-2008 Crafts Americana Group, Inc. All rights reserved.